So your business/product has gotten a bad client review? Or two or three…. Eco Press (a social media marketing and reputation repair agency based out of Miami, Florida) receives many inquiries from business owners who’ve been negatively reviewed online. This is frustrating, not to mention terrible for revenue! With sites like Yelp! which has become a haven for competitors or disgruntled employees to post false negative testimonials it no wonder that this issue has become more and more prevalent in late 2012 entering 2013.
I’ll give you a quick piece of advice, Yelp! will 99.5% of the time NOT remove negative reviews about you or your business! This social network now depends on this type of character assassination. We’ve tried many times to communicate with Yelp! and have seen positive reviews removed over and over again– unless of course, the business owner agrees to pay for a listing. I would suggest that you don’t list your business on their directory!
Let’s get on to the 4 best ways to remove or respond to negative online reviews:
- Respond quickly and politely. If you choose to ignore the negative review, it may seem that the complaint is indeed valid.
- Be polite and face the negative review head on! Don’t be afraid to admit to the mistakes made and offer a polite apology. If the complaint is in error, or you believe that the negative review is the result of a vengeful ex-employee, ex-lover or the like, don’t antagonize the reviewer. Simply state the facts in a polite and professional matter and dispute the review in such a way that you don’t end up in a tit-for-tat exchange. [Here's an example of how to reply to a negative review: You're a dentist. The patient writes a review that you over charged for a dental filling after you gave an estimate that was lower. The patient says you're a cheat. Your response as the dentist should be: Dear Mr. X: We're sorry you feel that we've not conducted ourselves in an honorable way, despite the fact that our business is built on the foundation of ethical and moral aptitude, as well as putting our patients' best interest first. In your case, it was first believed that you only needed a routine filling, but after work commenced, it was quite clear that you needed a root canal. X-rays are not always accurate; there are times when the treatment plan changes, or to prevent future decay a more aggressive treatment was needed. Thus, charging an additional fee in this instance was completely warranted. We apologize for any confusion this may have caused. Sincerely, Dr. Z].
- Follow-Up: If the complain is valid (it happens that you or one of your employees may not have succeeded to deliver top-level service on a certain day; don’t beat yourself up over it, learn from it, and don’t repeat the mistake again), then contact the person who wrote the complaint privately, and offer a remedy of some sort.
- If you’re unable to get the reviews removed by yourself, contact an online defamation repair agency which can provide this professional reputation repair service for you with more effective results.
If you’ve been a victim of a false negative online campaign, negative business reviews or the like, please contact Eco Press.
Wishing you a great day,
Anabelle Taub
Copyright 2011. Eco Press: Online Defamation Defense Services. All rights reserved.
Eco Press, based out of Miami, Fl., provides online defamation repair, also known as reputation repair. If your business has been defamed online in Miami or anywhere in the US for that matter, I can help you. My name is Anabelle Taub. Not only am I the proud founder of Eco Press, but I am also a survivor of a brutal defamation campaign taken against me and my mother. The online reputation libel, as in many instances, was taken out against us by a disgruntled ex-family member. The first thing I can tell you, is that there’s hope. Luckily I had extensive experience in online marketing and search engine positioning, so I was able to repair the damage that had been caused. However, you should know, it is a grueling process. One that involves multiple visits to the court houses, state attorneys office/s, and most importantly, visits to local law enforcement and the FBI. My story is an interesting one, I will be more than happy to share it with you during a consultation for any online reputation repair services you may need. I am not embarrassed to share this with you on my site, on the contrary, I am eager to let you know about my story, and let you know that despite what your petulant antagonist might think- law enforcement does take it seriously.
If you’ve had complete and utter lies written about you online, if your business has suffered great losses due to online defamation, there’s hope! Here are some questions and answers I’ve compiled for you:
Frequently asked questions, answered:
While we do our best to answer questions, it is my policy not to answer or give a way too much information online. Due to the sensitive nature of most defamation of character cases, the last thing we’d like to do is give our petulant antagonists any more ideas or tools to further continue their digital crucifixion.
Is there a guarantee that any negative information indexed on search engines be permanently deleted ?
No! Again, no! It is beyond anyone’s control to permanently delete negative, wrong, libelous information written about you on the internet. However, Eco Press’ defamation defense blueprint was designed to push most if not all negative information indexed on search engines beyond the first page of major search engines such as Google, Yahoo! and Bing.
What kind of tactics are used to remove or push down ranking of negative, libelous information?
While most of our tactics used are confidential, again, to avoid giving petulant antagonists any more ideas, efforts will be made to contact webmasters and impress upon them that it would be in their best interest to remove libelous statements or sites hosted or managed by them. The rest of the efforts made on your behalf will be discussed in a confidential one-on-one appointment. What we can share is that we will aggressively flood the search engines with positive information about you and/or your company.
Will law enforcement be notified on my behalf?
Each case is different. In severe cases where intervention by law enforcement is necessary to identify anonymous bloggers or website owners who are defaming you, than, yes, we will contact the FBI or other law enforcement entities on your behalf. [In Anabelle Taub’s case the FBI took the actions against her and her mother very seriously and responded to their complaints in a very favorable way].
Must I tell my story on the internet, or can I be anonymous?
Eco Press is at your disposal- we will give your suggestions of proven methods. However, it is always our intention to make sure that you’re comfortable with the game plan. It is our suggestion to face the lies written about you by your petulant antagonists head on!
How long will it take to remove or push down negative online information about me or my business?
Each case differs. What we can commit to is that in less than 24 hours of a signed contract you will start to see a swift aggressive campaign in your defense unravel itself online. Some cases take days, others may take weeks or even several months. However, it is our intention to get you some favorable results within 24 hours and a tangible campaign resulting in results within weeks. We do not want you to go through any unnecessary emotional pain or economic losses.
Will we help you create copywrite of any sorts to defame your petulant antagonist?
Absolutely not! We do not believe in engaging in a nefarious tit for tat with those who’ve created a negative smear campaign to start with. It lends itself to more travail as well as legal liabilities for all. We will only state facts and more often than not, will not mention names. We have a very strict policy regarding this matter and we never, ever deviate from it.
How will Eco Press fight to repair my reputation?
Due to the sensitive nature of these type of cases, we do not disclose all of our tactics. However, rest assured we have quite a few carefully engineered methods which yield positive search engine results. What we can share is that we’ll create a vast, varied campaign of copywrite (sometimes in the hundreds) which will flood the search engines. We have a team of copywriters, web designers, graphic designers and seo specialists who are just as passionate as Anabelle Taub. The entire team is sensitive to victims of online libel attacks.
Do you have a payment plan, or do I have to pay for services upfront?
First, please note, we completely understand that it is unjust to have to hire a online marketing defense firm in order to repair your reputation because of a nefarious vendetta to destroy your name and your business’ reputation! Because we understand how frustrating your situation is, we offer reasonable fees and yes, absolutely, we offer payment plans. You do not have to pay for all services up front, and we urge you not to pay any company any type of full upfront fees. Our six months or one year payment plan allows you to cancel after three months, with no penalty fees or additional obligations.
Do I have to sign a long-term contract?
No. We require a down payment and a three months minimum, after three months you are free to let us know if you’d like to continue, or would like to cease efforts. Typically, the campaign we take on to defend your personal or business’ good name, will turn itself into a marvelous positive marketing campaign which may yield you more profitable dividends than before the attack on your business began.
Since you don’t provide online information about the Eco Press’ Online Defamation Defense/Reputation Repair, when will I be privy to the type of plan which will be carried out on my behalf?
First and foremost, you will have to provide proof that you’ve been sabotaged, harassed or defamed online. Once we look over the information, we will go over what will be needed to push down and/or remove negative information about you, your business or corporation, which had been indexed by search engines. We are very discreet about our methods, for one very simple reason- we do not want to give petulant antagonists any additional ideas or methods by which to destroy innocent hardworking individuals, physicians or corporate owners.
Can you provide testimonials from prior clients?
Typically, no. Reason being is because our clients’ cases are confidential for many reasons. Additionally, it is human nature to want to read blogs or sites that are written about similar cases as individuals who seek our services. Imagine if we make this information public, and you have a website that is still hanging around somewhere in cyberspace, than some curious individuals want to look up your information and land on the defamatory website. They click on it, the more clicks, the bigger the risk of increasing the visibility of the very site/s you want to have pushed down as far as possible. In some cases, we may be able to show you some of our work. However, we are confident that you will be so happy with our services that we allow you to pay for our services in monthly payments, rather than taking the payments upfront.
Do you offer pro-bono work?
Yes, in very special cases. Usually law enforcement or third party entities are involved and ask as to help on an individual’s behalf. If you know of someone that is really in need of pro-bono work, please submit this information through our contact form. Proof of financial destitution is required, amongst other information. Also, we do offer free services to teens who are cyber bullied.
Are consultations free?
Yes! Always.
What do I need to submit for your review?
Any and all proof or material you have pertaining to your online defamation case.
What recourse do I have in severe cases of online harassment?
If warranted, we will contact the FBI or other law enforcement entities on your behalf, in addition to our services.
If I submit my information for your review, will it be kept confidential and does it obligate me to retain Eco Press’ defamation/reputation repair ?
First, your information will always be kept confidential. We will review your information free of charge and will make recommendations. Ultimately, you decide whether or not to retain our services. We will not push you either way. We understand the gravity of this type of online attack on a person’s psyche and we respect you. Don’t forget you’ve been abused once, the last thing we want is for you to feel taken advantage of for a second time. If you decide not to retain our services, we will either return your file back to you, or destroy it. Only Anabelle Taub and or top level personnel will have access to your file.
Do you offer any additional services other than defamation defense services?
Yes, we are a full service online marketing firm. Additionally, we offer:
- Web design services
- Graphic design
- Logo design
- Press Kits
- Press releases
- SEO (Search engine optimization)
- Branding
- Marketing for start-up and existing businesses
- Social Media Marketing
- Search Engine Marketing
Eco Press’ owner brings with her online marketing experience since 1996.
We urge you to read through all of these questions before making contact with us. Furthermore, if you have additional questions, we may answer them during our free phone or person-to-person consultation.
